How We Work ?
1. The Client Submits the Request
The client shares their spare parts or service request with us through the website form, email, or phone.
4. The Offer is Presented to the Client
Supplier and logistics options are evaluated to prepare and deliver a tailored offer for the client with the most competitive price and delivery time.
7. Time/Cost Balance is Achieved
The most appropriate logistics solution is selected, considering the balance between delivery time and cost, and the shipment is initiated.
2. The Request is Evaluated
Incoming requests are thoroughly reviewed with our global suppliers to ensure delivery to the requested port in the shortest possible time, based on the vessel's port schedule.
5. The Order is Confirmed
The client reviews and approves the offer, upon which the order process is initiated and necessary preparations are made.
8. Customs Procedures and Delivery
The local agent at the destination port completes the necessary customs procedures and delivers the product to the vessel.
3. The Correct Product is Selected
It is ensured that the product matches the requested material exactly in specifications and meets the required quality standards.
6. Shipping Options are Evaluated
The most suitable shipping options are reviewed to ensure delivery to the requested port worldwide.
9. Final Inspections and Customer Satisfaction
Once the material is delivered to the vessel, it is ensured that it meets the crew's needs, and customer feedback is evaluated.